Configuring a Feedback Survey in Oracle Fusion enables you to collect insights and opinions from managers and employees after the completion of the compensation cycle. This feedback can help improve future compensation processes and ensure that participants are satisfied with the system and decisions made. Here’s how to configure a feedback survey in Oracle Fusion:
1. Navigate to Compensation Work Area
- Go to Navigator > Compensation > Manage Compensation Plans.
2. Open the Compensation Plan
- Select the compensation plan for which you want to configure the feedback survey, and click Edit Plan.
3. Go to the Feedback Section
- In the compensation plan configuration, find the Feedback Survey section, which is usually under Plan Cycles or Post-Cycle Processing.
- If it’s not directly visible, you might need to check under Communication or a similar tab.
4. Enable Feedback Survey
- Enable the Feedback Survey option to include a feedback mechanism for managers or employees participating in the compensation plan.
- This will allow you to create and customize surveys that will be sent out after the compensation cycle is complete.
5. Configure Survey Details
Here, you can define the key parameters of the feedback survey:
a) Survey Title and Description
- Title: Give your feedback survey a clear and descriptive title (e.g., “Post-Compensation Cycle Feedback”).
- Description: Provide a brief explanation of the survey’s purpose, so participants understand why their feedback is important.
b) Survey Recipients
- Determine who will receive the feedback survey. You can send it to:
- Managers who completed the compensation worksheets.
- Employees who were included in the compensation cycle.
- Choose whether the survey should be mandatory or optional for participants.
c) Survey Type
- Select the type of survey: Choose between pre-built templates or create a custom survey that aligns with your organization’s needs.
- Pre-built templates typically focus on general feedback regarding the compensation process.
- Custom surveys allow you to ask specific questions based on your organization’s unique compensation plan and policies.
6. Design Custom Survey Questions
If you choose to create a custom feedback survey, follow these steps:
a) Add Questions
- Click Add Question to start building your survey. You can create a variety of question types, including:
- Multiple Choice: Ask participants to select from a list of predefined options.
- Rating Scale: Allow respondents to rate aspects of the compensation process on a scale (e.g., 1 to 5).
- Text Response: Provide open-ended questions where participants can provide written feedback.
- Yes/No Questions: Ask simple binary questions (e.g., “Were you satisfied with the compensation process?”).
b) Example Questions:
- “How satisfied are you with the compensation plan?”
- “How clear were the guidelines provided for awarding merit increases and bonuses?”
- “Do you feel that the performance ratings were used effectively in determining compensation?”
- “What improvements would you suggest for the next compensation cycle?”
- “On a scale of 1-5, how easy was it to complete the compensation worksheet?”
c) Question Settings
- Configure settings for each question:
- Mandatory or Optional: Choose whether participants must answer the question before submitting the survey.
- Response Validation: Ensure certain conditions are met for responses (e.g., requiring a rating on a scale).
- Conditional Questions: Add logic where certain questions are triggered only based on a participant’s prior response.
7. Define Survey Timing
- Specify when the feedback survey should be distributed:
- After Compensation Cycle Completion: Automatically send the survey once the compensation plan cycle ends.
- Custom Timing: You can schedule a specific time for the survey to be distributed (e.g., two weeks after the compensation cycle).
- Additionally, set a deadline for the survey (e.g., 10 days to complete the survey).
8. Customize Notifications
- Configure notification settings to remind participants about the survey. You can create:
- An initial survey invitation that explains the purpose of the feedback and provides a link to the survey.
- Reminder emails to encourage recipients to complete the survey if they haven’t done so by the deadline.
- A thank-you message once the survey is submitted.
9. Test the Feedback Survey
- Before making the survey live, you should run a test survey to ensure everything works as expected.
- Test with a small group of users (e.g., HR or compensation administrators) to review the survey’s functionality, flow, and question wording.
10. Review and Finalize
- After testing, finalize the feedback survey setup and activate it for the compensation cycle.
- Ensure that all recipients (managers, employees, etc.) are correctly set to receive the survey upon cycle completion.
11. Monitor Survey Results
- After the survey is distributed and responses start coming in, you can view the results in the Feedback Reports section.
- Analyze survey responses to identify trends or areas for improvement in the compensation process.
a) Analyze Responses
- Look for common feedback themes, such as clarity of communication, fairness of performance-based compensation, or ease of using the worksheet.
- Identify areas where participants suggested improvements, such as better integration of performance data or more guidance on budget constraints.
b) Take Action
- Use the feedback to refine future compensation plans.
- Address any concerns raised by managers or employees to improve their experience in the next compensation cycle.
Example Feedback Survey Setup:
Title: Post-Compensation Feedback Survey
Recipients:
- Managers who completed compensation worksheets.
- Employees included in the compensation plan.
Survey Questions:
- Multiple Choice: “How satisfied were you with the compensation guidelines provided?”
- Options: Very Satisfied, Satisfied, Neutral, Unsatisfied, Very Unsatisfied
- Rating Scale: “On a scale of 1-5, how effectively were performance ratings used in determining your compensation?”
- Yes/No: “Did you feel that your input was valued during the compensation cycle?”
- Text Response: “Please provide any suggestions for improving the compensation process.”
Summary of Key Steps:
- Enable Feedback Survey in the compensation plan.
- Design Custom Questions or use pre-built templates for feedback.
- Define survey recipients (managers, employees) and configure survey timing.
- Test the survey to ensure everything works as expected.
- Distribute and monitor survey responses, then analyze feedback to improve future plans.
By collecting feedback through surveys in Oracle Fusion, you can better understand the user experience and continuously improve the compensation processes, making them more efficient and transparent for both managers and employees.
Comp Plan Setups- Configure Feedback Survey