Issue Description:
The user is unable to see the option to submit their expense report in the ‘ME’ section. This issue prevents users from submitting their expense reports, which is critical for financial tracking and reimbursement processes.
Details Provided:
- Navigate to the ‘ME’ section in the application.
- Look for the icon or option to submit an expense report.
- The user should see an icon or option to submit an expense report in the ‘ME’ section.
- The user does not see any icon or option to submit an expense report in the ‘ME’ section.
Resolution Steps:
- Verify employee status.: Ensure the user is an exempt employee, as the expense report facility is available only for exempt employees.
- Obtain management pre-approval.: If the user is not an exempt employee but has pre-approval from management, they need to reach out to their SHR with the completed form.
- Submit the completed form.: Once the HR team approves the form, the user should provide the approval evidence to the support team.
- Enable expense report submission feature.: Upon receiving the approval evidence, the support team will enable the expense report submission feature for the user.
Additional Comments:
- The expense report facility is available only for exempt employees. If pre-approved by management, the user should contact their SHR.
- The user should provide the completed form with HR approval to enable the expense report submission feature.
- The issue was resolved after enabling the expense report submission feature for the user.
Contact Information:
Support Contact: For additional help, contact the IT support team.