Issue Description:
Users are experiencing issues when attempting to create a new ticket in the Ticket Creation Platform. The system fails to process the request and does not generate a new ticket. This issue is critical as it hinders the ability to track and manage incidents effectively.
Details Provided:
- Navigate to the Ticket Creation Platform.
- Click on the ‘Create New Ticket’ button.
- Fill in the required fields such as ‘Title’, ‘Description’, ‘Priority’, and ‘Urgency’.
- Click on the ‘Submit’ button.
- Expected Behavior: A new ticket should be created successfully and a confirmation message should be displayed.
- Actual Behavior: The system fails to create a new ticket and no confirmation message is displayed.
Resolution Steps:
- Verify User Permissions.: Ensure that the user has the necessary permissions to create tickets in the platform.
- Check System Logs.: Review the system logs for any errors or warnings that could indicate the cause of the issue.
- Clear Browser Cache.: Ask the user to clear their browser cache and cookies, then attempt to create the ticket again.
- Test with Different Browser.: Have the user try creating a ticket using a different browser to rule out browser-specific issues.
- Escalate to IT Support.: If the issue persists, escalate the problem to the IT support team for further investigation.
Additional Comments:
- This issue may be related to user permissions or a temporary system glitch. Ensure all fields are filled correctly and try again.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.