Issue Description:
Users are experiencing an issue where they are unable to create new tickets using the Salvia AI browser plugin. This functionality is critical for tracking and managing issues effectively. Immediate resolution is required to ensure smooth operations.
Details Provided:
- Open the Salvia AI browser plugin.
- Navigate to the ‘New Ticket’ section.
- Attempt to create a new ticket by filling in the required fields.
- Click the ‘Submit’ button.
Resolution Steps:
- Check the browser plugin version.: Ensure that the Salvia AI browser plugin is updated to the latest version available.
- Verify internet connectivity.: Ensure that the device has a stable internet connection to communicate with the server.
- Clear browser cache and cookies.: Clear the browser’s cache and cookies to remove any corrupted data that might be causing the issue.
- Reinstall the plugin.: Uninstall the Salvia AI browser plugin and reinstall it to ensure all components are correctly installed.
- Contact support if the issue persists.: If the problem continues, reach out to the IT support team for further assistance.
Additional Comments:
- This issue may be related to an outdated plugin version or a temporary server issue. Ensure all steps are followed to troubleshoot effectively.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.