Issue Description:
When creating a ticket in the ticketing platform, users are unable to click on the ‘Benefits’ section. This issue prevents users from accessing necessary benefits information and requires prompt resolution.
Details Provided:
- Users are unable to click on the ‘Benefits’ section when creating a new ticket.
- The issue is preventing access to necessary benefits information.
Resolution Steps:
- Navigate to the ticketing platform.: Open the ticketing platform and log in with your credentials.
- Initiate the process to create a new ticket.: Start the process of creating a new ticket by selecting the appropriate options.
- Attempt to click on the ‘Benefits’ section.: Try to access the ‘Benefits’ section to reproduce the issue.
- Check for any platform updates or patches.: Ensure that the ticketing platform is up-to-date with the latest updates and patches.
- Clear browser cache and cookies.: Clear the browser’s cache and cookies to ensure there are no conflicts.
- Try accessing the platform from a different browser.: Use an alternative browser to see if the issue persists.
- Contact IT support if the issue remains unresolved.: If the problem continues, reach out to the IT support team for further assistance.
Additional Comments:
- The issue may be related to browser settings or platform updates. Ensure that all necessary updates are applied and try different troubleshooting steps.
- If further assistance is needed, please reach out to the IT support team.
Contact Information:
Support Contact: For additional help, contact the IT support team.