Issue Description:
Users are experiencing issues when trying to create a new ticket in the support system. Upon clicking the ‘Submit’ button, the system does not respond, and the ticket is not created. This issue is preventing users from reporting critical problems and needs to be resolved urgently.
Details Provided:
- Users are unable to create new tickets in the support system.
- The ‘Submit’ button does not respond when clicked.
- No confirmation message is provided, and no ticket is created.
Resolution Steps:
- Check system connectivity and permissions.: Ensure that the user has the necessary permissions to create a ticket and that there are no connectivity issues.
- Clear browser cache and cookies.: Instruct the user to clear their browser cache and cookies, then attempt to create the ticket again.
- Try using a different browser or device.: Advise the user to try creating the ticket using a different browser or device to rule out browser-specific issues.
- Verify the support system’s backend functionality.: Check the support system’s backend for any errors or issues that might be preventing ticket creation.
- Update or restart the support system.: If the issue persists, consider updating or restarting the support system to resolve any potential software glitches.
Additional Comments:
- Ensure that all required fields in the ticket creation form are filled out correctly.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.