Issue Description:
Users are unable to create new tickets in the ticketing system. When attempting to submit a new ticket, the system throws an error message stating ‘Unable to process your request at this time.’ This issue is preventing users from logging critical issues and requires immediate resolution.
Details Provided:
- Users are unable to create new tickets.
- The system throws an error message stating ‘Unable to process your request at this time.’
- This issue prevents users from logging critical issues.
Resolution Steps:
- Check system status and connectivity.: Ensure that the ticketing system is online and there are no connectivity issues.
- Clear browser cache and cookies.: Clear the cache and cookies in the browser being used to access the ticketing system.
- Verify user permissions.: Ensure that the user has the necessary permissions to create new tickets in the system.
- Contact IT support if the issue persists.: If the above steps do not resolve the issue, contact the IT support team for further assistance.
Additional Comments:
- This issue is critical as it prevents users from logging important issues.
- Ensure all steps are followed correctly to resolve the issue.
Contact Information:
Support Contact: For additional help, contact the IT support team.