Overview:
This article addresses the issue where users are unable to access the homepage when clicking on various options within the application.
Applicability:
Use this procedure when: Users are experiencing difficulties accessing the homepage after clicking on any option available.
Prerequisites:
Ensure that the application is up-to-date and all necessary permissions are granted.
Steps:
- Clear browser cache and cookies.: Navigate to your browser settings and clear cache and cookies to remove any temporary files that might be causing the issue.
- Check for application updates.: Ensure that the application is updated to the latest version. Sometimes, updates contain fixes for such issues.
- Verify network connectivity.: Ensure that your internet connection is stable and there are no network issues affecting the application’s performance.
- Restart the application.: Close the application completely and restart it to refresh its state.
- Contact support if the issue persists.: If none of the above steps resolve the issue, reach out to the support team for further assistance.
Important Notes:
Make sure to follow each step carefully to ensure the issue is resolved effectively.
Outcome:
After following these steps, users should be able to access the homepage and navigate through the application without any issues.