Issue Description:
A user is experiencing difficulty entering and submitting an expense report in Oracle. An error message stating ‘no approver found’ appears when attempting to submit the report.
Details Provided:
- The user encounters an error message ‘no approver found’ when trying to submit an expense report.
- The issue prevents the user from submitting their travel expense report.
Resolution Steps:
- Verify Approver Setup: Ensure that an approver has been assigned to the user’s expense report. This can be done by navigating to the ‘Expenses’ module and checking the approver settings.
- Check Expense Report Details: Review the expense report to ensure all required fields are filled out correctly. Missing or incorrect information can cause submission errors.
- Submit Expense Report: After verifying the approver setup and report details, attempt to resubmit the expense report.
Additional Comments:
- The ‘no approver found’ error typically indicates that the expense report lacks an assigned approver. Ensure that the approver is correctly set up in the system.
- If the issue persists after following the resolution steps, please contact IT support for further assistance.
- The approval hierarchy had a problem because one of the upper-level managers was terminated. We have fixed it. Please try again.
- Thanks, resolved.
Contact Information:
Support Contact: For additional help, contact the IT support team.