Issue Description:
Users are unable to access the benefits administration screen. This screen is essential for managing employee benefits and needs to be accessible at all times.
Details Provided:
- Log into the system.
- Navigate to the ‘Benefits’ tab.
- Click on the ‘Administration’ button.
Resolution Steps:
- Verify user permissions.: Ensure that the users have the necessary permissions to access the benefits administration screen.
- Clear browser cache.: Clear the browser cache and cookies to eliminate any potential issues caused by stored data.
- Check system status.: Verify if there are any ongoing system maintenance or outages that might be affecting the benefits administration screen.
- Contact IT support.: If the issue persists, contact the IT support team for further assistance.
Additional Comments:
- This issue needs to be resolved urgently as it impacts the management of employee benefits.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.