Issue Description:
The user is encountering an error message when attempting to add a spouse as a dependent in the benefits module. This issue is preventing the user from including the spouse in their benefits, which is critical for their enrollment process.
Details Provided:
- The user is unable to add a spouse as a dependent.
- An error message is displayed when attempting to save or proceed after entering the required details.
Resolution Steps:
- Verify user access permissions.: Ensure that the user has the necessary permissions to add dependents in the benefits module.
- Navigate to the Benefits module.: From the main menu, go to the ‘Benefits’ section.
- Add the dependent.: Select the option to add a dependent, enter the required details for the spouse, and attempt to save or proceed.
- Check for any error messages.: If an error message is displayed, verify the details entered and ensure all fields are correctly filled out.
Additional Comments:
- It was an access issue. It has been resolved.
- If the issue persists, please contact IT support for further assistance.
Contact Information:
Support Contact: For additional help, contact the IT support team.