Issue Description:
During the open enrollment process, the FSA (Flexible Spending Account) plan is not appearing in the list of selectable plans. The user can see other plans such as medical, dental, and vision, but the FSA plan is missing. This issue is critical as the deadline for open enrollment is tomorrow.
Details Provided:
- Navigate to the open enrollment section in the benefits module.
- Review the list of available plans for selection.
- Verify the absence of the FSA plan in the list.
Resolution Steps:
- Verify employee eligibility.: Ensure that the employee is eligible for the FSA plan. This can be checked in the HR records.
- Check plan configuration.: Confirm that the FSA plan is correctly configured in the benefits module and is active for the current enrollment period.
- Update the benefits module.: If the FSA plan is missing due to a configuration issue, update the benefits module to include the FSA plan for eligible employees.
- Communicate with HR.: If the issue persists, reach out to HR to get approval and ensure that the FSA plan is available for selection.
Additional Comments:
- This issue affects only exempt employees. Ensure to get approval from HR if necessary.
- If the issue is resolved, confirm with the user and ensure the FSA plan is selectable.
Contact Information:
Support Contact: For additional help, contact the IT support team.