Issue Description:
Users are experiencing issues logging into the Oracle instance and accessing the benefits screen. This problem is preventing users from performing essential tasks related to benefits management and needs to be resolved promptly.
Details Provided:
- Users are unable to log into the Oracle instance.
- Users cannot access the benefits screen.
Resolution Steps:
- Verify User Credentials: Ensure that the user credentials being entered are correct and active.
- Check Network Connectivity: Make sure the user’s device is connected to the internet and there are no network issues.
- Clear Browser Cache: Clear the browser cache and cookies to ensure there are no stored data conflicts.
- Use Supported Browser: Ensure that the user is using a browser that is supported by Oracle Cloud.
- Contact IT Support: If the issue persists, escalate the problem to the IT support team for further investigation.
Additional Comments:
- This issue needs to be resolved promptly as it is affecting essential tasks related to benefits management.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.