Issue Description:
Users are experiencing issues logging into the Oracle instance and accessing the benefits administration scheme. This is preventing them from performing necessary administrative tasks related to employee benefits.
Details Provided:
- Users are unable to log into the Oracle instance.
- Users cannot access the benefits administration scheme.
- The issue prevents performing necessary administrative tasks related to employee benefits.
Resolution Steps:
- Verify user credentials.: Ensure that the username and password entered are correct. If necessary, reset the password using the ‘Forgot Password’ link on the login page.
- Check user account status.: Ensure that the user account is active and not locked. If the account is locked, contact the IT support team to unlock it.
- Clear browser cache and cookies.: Clear the browser’s cache and cookies, then attempt to log in again.
- Access the benefits administration section.: Once logged in, navigate to the ‘Benefits Administration’ section under the ‘My Team’ or ‘HR’ tab.
Additional Comments:
- Ensure that the user is using the correct login credentials. If the issue persists, further investigation may be required to determine if there are any system-wide issues.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.