Issue Description:
Users are unable to open the home page in the Oracle instance. This issue is preventing access to all modules and functionalities within the Oracle system, which is critical for daily operations.
Details Provided:
- Users are unable to open the home page in the Oracle instance.
- This issue is preventing access to all modules and functionalities within the Oracle system, which is critical for daily operations.
Resolution Steps:
- Clear Browser Cache: Clear the browser cache and cookies. This can often resolve loading issues by removing outdated or corrupted data.
- Try a Different Browser: Attempt to access the Oracle instance using a different web browser to rule out browser-specific issues.
- Check for System Updates: Ensure that the browser and operating system are up to date. Sometimes, compatibility issues can arise from outdated software.
- Contact IT Support: If the issue persists, contact the IT support team for further assistance. They may need to check for server-side issues or provide additional troubleshooting steps.
Additional Comments:
- The issue may be related to browser cache or compatibility problems. Ensure that all software is up to date and try different browsers to isolate the problem.
- If further assistance is needed, please reach out to the IT support team.
Contact Information:
Support Contact: For additional help, contact the IT support team.