Issue Description:
Users are unable to access the benefits administrative page within the Oracle Cloud GL module. This page is essential for managing and reviewing employee benefits, and its inaccessibility is impacting our HR operations.
Details Provided:
- Users are unable to access the benefits administrative page within the Oracle Cloud GL module.
- This page is essential for managing and reviewing employee benefits, and its inaccessibility is impacting our HR operations.
Resolution Steps:
- Log in to the Oracle Cloud GL module.: Ensure you are using the correct credentials and have the necessary permissions.
- Navigate to the HR section.: From the main menu, select the HR section to access HR-related functionalities.
- Attempt to access the benefits administrative page.: Look for the benefits administrative page under the HR section and verify if it is visible and accessible.
- Check user permissions.: Ensure that the users have the appropriate permissions to access the benefits administrative page.
- Clear browser cache and cookies.: Sometimes, clearing the browser cache and cookies can resolve visibility issues.
- Contact Oracle Support.: If the issue persists, reach out to Oracle Support for further assistance.
Additional Comments:
- The issue may be related to user permissions or browser settings. Ensure that users have the necessary access rights and try clearing the browser cache.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.