Issue Description:
The user is experiencing issues while performing open enrollment. Specifically, the user is unable to add a dependent and the flexible spending account plan is not visible. The deadline for enrollment is this weekend, and the user needs to complete the process as soon as possible. Immediate assistance is required to resolve these issues.
Details Provided:
- The user is unable to add a dependent.
- The flexible spending account plan is not visible during open enrollment.
- The deadline for enrollment is this weekend.
Resolution Steps:
- Navigate to the Open Enrollment section in the benefits module.: Attempt to add a dependent and check for the availability of the flexible spending account plan.
- Get approval from HR.: Ensure approval from HR as this option is only available for exempt employees. Once approved, send confirmation to the support team.
- Provision the option.: The support team will enable the option upon receiving HR approval. Try adding the dependent and checking the flexible spending account plan again.
Additional Comments:
- Ensure approval from HR for exempt employees before provisioning the option.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.