Issue Description:
After the Redwood update, users are unable to create new jobs as the ‘Add’ button is grayed out. This issue persists despite having the necessary roles that were functional prior to the update. Immediate assistance is required to resolve this problem.
Details Provided:
- Users are unable to create new jobs.
- The ‘Add’ button is grayed out and non-functional.
- The issue persists despite having the necessary roles that were functional prior to the update.
Resolution Steps:
- Verify user roles and permissions.: Ensure that the users have the correct roles and permissions assigned to them post-update.
- Check for updates or patches.: Confirm if there are any additional updates or patches that need to be applied after the Redwood update.
- Clear cache and cookies.: Advise users to clear their browser cache and cookies, then attempt to create a new job again.
- Contact support if issue persists.: If the problem continues, escalate the issue to the IT support team for further investigation.
Additional Comments:
- The issue may be related to changes in permissions or roles after the Redwood update. Ensure all necessary roles are correctly assigned.
- If further assistance is needed, please reach out for support.
Contact Information:
Support Contact: For additional help, contact the IT support team.