Overview:
This article outlines steps to resolve the issue where the benefits registration page is not visible in the Oracle Cloud GL application.
Applicability:
Use this procedure when: Users are unable to access the benefits registration page within the Oracle Cloud GL application.
Prerequisites:
Ensure you have access to the Oracle Cloud GL application and the necessary permissions to view the Benefits tab.
Steps:
- Navigate to the Oracle Cloud GL application.: Log in to the Oracle Cloud GL application using your credentials.
- Go to the Benefits tab.: From the main menu, select the ‘Benefits’ tab to access the benefits-related options.
- Attempt to access the Benefits Registration page.: Click on the ‘Benefits Registration‘ option within the Benefits tab.
- Verify visibility of the Benefits Registration page.: Ensure that the Benefits Registration page is accessible and visible. If not, proceed with troubleshooting steps.
- Check user permissions.: Ensure that the user has the necessary permissions to access the Benefits Registration page. Contact your administrator if permissions need to be updated.
- Clear browser cache and cookies.: Clear your browser’s cache and cookies, then attempt to access the Benefits Registration page again.
- Contact Oracle support.: If the issue persists, contact Oracle support for further assistance.
Important Notes:
Ensure that user permissions are correctly set to access the Benefits Registration page.
Outcome:
After following the steps, users should be able to access and view the Benefits Registration page.