Overview:
This article addresses the issue where users are unable to create new tickets on the platform. It provides a step-by-step guide to resolve the problem.
Applicability:
Use this procedure when: Users are experiencing issues with creating new tickets on the platform. This is critical for reporting problems and seeking support.
Prerequisites:
Ensure you have access to the platform’s support section and the necessary permissions to create tickets.
Steps:
- Navigate to the platform’s support section.: Access the support section from the main menu or homepage.
- Click on the ‘Create New Ticket‘ button.: Locate the ‘Create New Ticket‘ button and click on it to start the ticket creation process.
- Fill in the required fields with relevant information.: Provide all necessary details in the required fields to describe the issue accurately.
- Click the ‘Submit’ button.: After filling in the required fields, click the ‘Submit’ button to create the ticket.
- Verify ticket creation.: Ensure that the system accepts the input and creates a new ticket, providing a confirmation message to the user.
Important Notes:
If the system does not respond after clicking the ‘Submit’ button, ensure that all required fields are filled correctly and try again. If the issue persists, contact support.
Outcome:
After following the steps, users should be able to create new tickets on the platform successfully.