Overview:
This article provides steps to resolve the error (BEN-991284) encountered in the Benefits Employee Self Service (ESS) when Redwood is enabled.
Applicability:
Use this procedure when: You have enabled Redwood for ESS for Benefits and encounter the error (BEN-991284) stating ‘You can insert, update or delete only if you have the privileges‘.
Prerequisites:
Ensure that the user has the correct Employee role assigned.
Steps:
- Verify Employee Role Assignment: Check if the user encountering the error has the correct Employee role assigned in the system.
- Assign Correct Employee Role: If the user does not have the correct Employee role, assign the appropriate role to the user.
- Confirm Error Resolution: After assigning the correct role, verify that the user can now enroll without encountering any issues.
Important Notes:
This error typically occurs when the user does not have the necessary privileges. Ensuring the correct role assignment should resolve the issue.
Outcome:
Following these steps will resolve the (BEN-991284) error, allowing employees to enroll without any issues.