Overview:
This article provides a solution for the error encountered in Redwood-enabled Benefits Employee Self Service (ESS) related to privileges.
Applicability:
Use this procedure when: An employee encounters the error (BEN-991284) indicating privilege issues in Benefits ESS.
Prerequisites:
Ensure the employee has the correct Employee role assigned.
Steps:
- Verify Employee Role Assignment: Check if the employee has the correct Employee role assigned in the system.
- Reassign Employee Role if Necessary: If the employee does not have the correct role, reassign the appropriate Employee role to resolve the issue.
Important Notes:
This error typically occurs due to incorrect role assignment. Ensuring the correct role is assigned should resolve the issue.
Outcome:
After following these steps, the employee should be able to use Benefits ESS without encountering the privilege error.