Overview:
This article provides a solution for users experiencing login issues in Oracle Cloud, where valid credentials fail to grant access to the system.
Applicability:
Use this procedure when: Users are unable to log into Oracle Cloud despite entering correct credentials.
Prerequisites:
Ensure that the user has a valid Oracle Cloud account and correct login credentials.
Steps:
- Navigate to the Oracle Cloud login page.: Open your web browser and go to the Oracle Cloud login page.
- Enter valid credentials.: Input your username and password in the respective fields.
- Click the ‘Sign In‘ button.: Press the ‘Sign In‘ button to attempt to log into Oracle Cloud.
- Verify credentials.: Ensure that the username and password entered are correct. If the issue persists, reset your password using the ‘Forgot Password’ link.
- Check for system outages.: Visit the Oracle Cloud status page to confirm if there are any ongoing outages or maintenance activities that might be affecting login services.
- Clear browser cache and cookies.: Clear your browser’s cache and cookies, then try logging in again.
- Contact support.: If the issue continues, contact Oracle Cloud support for further assistance.
Important Notes:
Ensure that your internet connection is stable and that there are no network issues on your end.
Outcome:
After following the steps, users should be able to log into Oracle Cloud successfully with valid credentials.