Overview:
This article outlines the steps to resolve issues where users are unable to log into the system using their credentials.
Applicability:
Use this procedure when: Users are unable to log into the system, preventing access to essential features.
Prerequisites:
Ensure that the system is up and running. Verify that the user’s credentials are correct.
Steps:
- Navigate to the login page.: Open the system’s login page in your web browser.
- Enter valid credentials.: Input a valid username and password in the respective fields.
- Click on the ‘Login‘ button.: Press the ‘Login‘ button to attempt to access the system.
- Verify error message.: If an error message appears, note the exact wording for troubleshooting.
- Check system status.: Ensure that the system is operational and not undergoing maintenance.
- Reset password if necessary.: If the credentials are correct but login still fails, attempt to reset the password.
- Contact support.: If the issue persists, contact technical support for further assistance.
Important Notes:
Ensure that the user’s account is active and not locked due to multiple failed login attempts.
Outcome:
After following the steps, users should be able to log into the system successfully using their credentials.