Issue Description: The user is experiencing issues while performing open enrollment. Specifically, the user is unable to add a dependent and the flexible spending account plan is not visible. The deadline for enrollment is this weekend, and the user needs to complete the process as soon as possible. Immediate assistance is required to resolve these …
Issue Description: An employee who was previously marked for termination needs to be retained as per management’s decision. The termination process has already been initiated, and there is an urgent need to reverse this termination in the Workday HR system. Details Provided: Resolution Steps: Cancel the termination if the effective date has not passed.: [“Navigate …
How to Reverse Employee Termination in Workday HR System Read More »
Issue Description: An employee wishes to allocate 45% of their state tax to California and 55% to Florida, which does not have a state tax. The current system does not support this allocation method, causing issues with tax compliance and employee payroll processing. Steps to Reproduce: Navigate to the Oracle Cloud payroll module. Select the employee’s …
Incorrect State Tax Allocation for Employee in Oracle PeopleSoft Read More »
Issue Description: The user is unable to find the link to create an expense report. Despite searching for help articles, the link is not visible. This issue might be related to user access permissions and needs to be resolved promptly as it affects the submission of important expense reports. Details Provided: The user is unable …
Issue Description: During the open enrollment process, the FSA (Flexible Spending Account) plan is not appearing in the list of selectable plans. The user can see other plans such as medical, dental, and vision, but the FSA plan is missing. This issue is critical as the deadline for open enrollment is tomorrow. Details Provided: Navigate …
Issue Description: The user is unable to see the option to submit their expense report in the ‘ME’ section. This issue prevents users from submitting their expense reports, which is critical for financial tracking and reimbursement processes. Details Provided: Navigate to the ‘ME’ section in the application. Look for the icon or option to submit …
Issue Description: The user is encountering an error message when attempting to add a spouse as a dependent in the benefits module. This issue is preventing the user from including the spouse in their benefits, which is critical for their enrollment process. Details Provided: The user is unable to add a spouse as a dependent. …
Issue Description: The user is unable to see the FSA plan option during the open enrollment process. They can only see options for medical, vision, and dental plans. The deadline for enrollment is tomorrow, and immediate assistance is required. Steps to Reproduce: Navigate to the open enrollment section in the benefits portal. Attempt to enroll …
Issue Description: A user is experiencing difficulty entering and submitting an expense report in Oracle. An error message stating ‘no approver found’ appears when attempting to submit the report. Details Provided: The user encounters an error message ‘no approver found’ when trying to submit an expense report. The issue prevents the user from submitting their …
Resolving Expense Report Submission Issue in Oracle Read More »
Issue Description: The benefits report is expected to return only active employees when run for the current period ending on February 24th. However, it is also fetching data for terminated employees, which is incorrect. This report is crucial for our operations and requires immediate attention. Steps to Reproduce: Navigate to the Oracle Cloud GL reporting …