Issue Description: A manager is unable to view the holiday calendars of his direct reports in Oracle’s ‘Team Schedule’. Instead, he sees the schedules of colleagues who report to the same manager. Details Provided: The manager is seeing the schedules of colleagues reporting to the same supervisor instead of their direct reports. Direct reports are …
Resolving Team Schedule Visibility Issue in Oracle Read More »
Issue Description: Users are experiencing issues logging into the Oracle instance and accessing the benefits administration scheme. This is preventing them from performing necessary administrative tasks related to employee benefits. Details Provided: Users are unable to log into the Oracle instance. Users cannot access the benefits administration scheme. The issue prevents performing necessary administrative tasks …
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Issue Description: Users are experiencing issues when trying to access Oracle Incisions to view employee benefits within the benefits administration module. This is preventing them from managing and reviewing employee benefits effectively. Immediate resolution is required to ensure smooth operations. Details Provided: Users are unable to open Oracle Incisions and view employee benefits within the …
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Issue Description: Users are experiencing issues when attempting to create a new ticket in the Ticket Creation Platform. The system fails to process the request and does not generate a new ticket. This issue is critical as it hinders the ability to track and manage incidents effectively. Details Provided: Navigate to the Ticket Creation Platform. …
Unable to Create Ticket in the Ticket Creation Platform Read More »
Issue Description: Users are experiencing issues logging into the Oracle instance and accessing the benefits screen. This problem is preventing users from performing essential tasks related to benefits management and needs to be resolved promptly. Details Provided: Users are unable to log into the Oracle instance. Users cannot access the benefits screen. Resolution Steps: Verify …
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Issue Description: Users are unable to access the benefits administration screen. This screen is essential for managing employee benefits and needs to be accessible at all times. Details Provided: Log into the system. Navigate to the ‘Benefits’ tab. Click on the ‘Administration’ button. Resolution Steps: Verify user permissions.: Ensure that the users have the necessary …
Oracle Cloud Benefits Administrative Page Access Job Aid Oracle Cloud Benefits Administrative Page Access Job Aid Issue Description Users are unable to access the benefits administrative page. This page is crucial for managing employee benefits and needs to be accessible at all times. Steps to Reproduce Navigate to the Oracle Cloud GL homepage. Attempt to …
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Issue Description: When navigating to the Benefits Administration section on the helpdesk site, the knowledge deposit is enabled to open. This behavior is unexpected and disrupts the user experience. Immediate attention is required to resolve this issue. Steps to Reproduce: Navigate to the helpdesk site. Click on the Benefits Administration section. Expected Behavior: The Benefits …
Knowledge Deposit Opens Incorrectly in Benefits Administration Section Read More »
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