Author name: Megan

Resolving Redwood Profile Error in Benefits Employee Self Service

Human Capital Management (HCM) / By

Overview: This article provides a solution for the error encountered in Redwood-enabled Benefits Employee Self Service (ESS) related to privileges. Applicability: Use this procedure when: An employee encounters the error (BEN-991284) indicating privilege issues in Benefits ESS. Prerequisites: Ensure the employee has the correct Employee role assigned. Steps: Verify Employee Role Assignment: Check if the …

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Unable to Submit Absence Request for Vacation Time

Human Capital Management (HCM) / By

Overview: This article provides steps to resolve issues faced by employees when submitting absence requests for vacation time in the Employee Self-Service module. Applicability: Use this procedure when: An employee is unable to submit an absence request for vacation time due to system errors. Prerequisites: Employee should have access to the Employee Self-Service module. Employee …

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Resolving Redwood Profile Error in Benefits Employee Self Service

Human Capital Management (HCM) / By

Overview: This article provides steps to resolve the error (BEN-991284) encountered in the Benefits Employee Self Service (ESS) when Redwood is enabled. Applicability: Use this procedure when: You have enabled Redwood for ESS for Benefits and encounter the error (BEN-991284) stating ‘You can insert, update or delete only if you have the privileges‘. Prerequisites: Ensure …

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Cancel An Offer Letter

Human Capital Management (HCM), Recruiting / By

Cancel An Offer Letter Navigation: My Client Groups>Hiring>Click Offers>Select Candidate>Actions>Cancel Offer>Enter Details>Submit From the home screen, click My Client Groups Click Hiring Click Offers Search for the Offer using the applicable filters and entering the Candidate Name Click Actions Enter the Cancel Job Offer details Click Submit

Add Button Grayed Out When Creating New Job After Redwood Update

Human Capital Management (HCM) / By

Issue Description: After the Redwood update, users are unable to create new jobs as the ‘Add’ button is grayed out. This issue persists despite having the necessary roles that were functional prior to the update. Immediate assistance is required to resolve this problem. Details Provided: Users are unable to create new jobs. The ‘Add’ button …

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Unable to Create New Payroll Element with Correct Frequency

Human Capital Management (HCM) / By

Issue Description: Users are experiencing difficulties when attempting to create a new payroll element and set the correct frequency. This issue prevents the proper setup of payroll elements, which is essential for accurate payroll processing. Details Provided: Users are unable to set the correct frequency for the new payroll element, leading to incorrect payroll setups. …

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Edit Button Grayed Out When Creating a New Job in Oracle Cloud

Human Capital Management (HCM), Human Resources: Workforce Structure Management / By

Issue Description: When attempting to create a new job in Oracle Cloud, the ‘Edit’ button is grayed out and unclickable. The IT team has confirmed that there are no role or permission issues. This problem is preventing the creation of new jobs and needs to be resolved promptly. Details Provided: The ‘Edit’ button is grayed …

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Add Button Missing on Job Screen After Redwood Update

Human Capital Management (HCM), Human Resources: Employee Management / By

Issue Description: Since the recent Redwood update, the add button is no longer visible on the job screen within the workforce structures module. This issue prevents the creation of new jobs, which is critical for processing new hires and allowing them to access the system. Details Provided: Log into the system. Navigate to the workforce …

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Unable to Login to Benefit Module to Add Life Event

Benefits, Human Capital Management (HCM) / By

Issue Description: The user is unable to log in to the Benefit module to add a life event. This issue is preventing the user from performing essential tasks related to benefits management. Steps to Reproduce: Navigate to the login page of the Benefit module. Enter valid login credentials. Attempt to log in. Expected Behavior: The …

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