Overview: This article provides a solution for users experiencing login issues in Oracle Cloud, where valid credentials fail to grant access to the system. Applicability: Use this procedure when: Users are unable to log into Oracle Cloud despite entering correct credentials. Prerequisites: Ensure that the user has a valid Oracle Cloud account and correct login …
Overview: This article addresses the issue where users are unable to access the homepage when clicking on various options within the application. Applicability: Use this procedure when: Users are experiencing difficulties accessing the homepage after clicking on any option available. Prerequisites: Ensure that the application is up-to-date and all necessary permissions are granted. Steps: Clear …
Overview: This article provides a solution for users experiencing login difficulties when attempting to access Oracle Cloud. Applicability: Use this procedure when: Users are unable to log in to Oracle Cloud despite entering correct credentials. Prerequisites: Ensure that the user has valid Oracle Cloud credentials and a stable internet connection. Steps: Navigate to the Oracle …
Overview: This article provides steps to resolve issues related to connections and time absences that occur when clicking on the ‘Directory’ tab. Applicability: Use this procedure when: Clicking on the ‘Directory’ tab causes unexpected issues with connections and time absences. Prerequisites: Ensure you have access to the main menu and the ‘Directory’ tab. Steps: Navigate …
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Overview: This article provides steps to resolve the issue where users are unable to click on images embedded within a file. Applicability: Use this procedure when: Users are unable to interact with images embedded in a file, which is crucial for tasks requiring image-based actions. Prerequisites: Ensure the file containing images is accessible. Verify that …
Overview: This article addresses the issue where users are unable to create new tickets on the platform. It provides a step-by-step guide to resolve the problem. Applicability: Use this procedure when: Users are experiencing issues with creating new tickets on the platform. This is critical for reporting problems and seeking support. Prerequisites: Ensure you have …
Issue Description: Users are experiencing issues when attempting to log into the Oracle site. Despite entering the correct credentials, the login process fails, preventing access to the system. This issue is critical as it affects all users and disrupts daily operations. Details Provided: Users are unable to log into the Oracle site despite entering valid …
Issue Description: The profile page is expected to update with the new profile picture when a user uploads an image. However, the profile picture does not change, and the previous image remains displayed. This issue affects user experience and needs to be resolved promptly. Details Provided: The profile page does not update with the new …
Issue Description: Users are unable to create a ticketing platform within the application. This functionality is essential for tracking and managing issues, and its absence is impacting our workflow significantly. Details Provided: Users are unable to create a ticketing platform within the application. This functionality is essential for tracking and managing issues. The absence of …
Issue Description: Users are experiencing issues when trying to create a new ticket in the support system. Upon clicking the ‘Submit’ button, the system does not respond, and the ticket is not created. This issue is preventing users from reporting critical problems and needs to be resolved urgently. Details Provided: Users are unable to create …
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