Overview: This article addresses the issue where users are unable to create new tickets on the platform. It provides a step-by-step guide to resolve the problem. Applicability: Use this procedure when: Users are experiencing issues with creating new tickets on the platform. This is critical for reporting problems and seeking support. Prerequisites: Ensure you have …
Issue Description: Users are experiencing issues when attempting to log into the Oracle site. Despite entering the correct credentials, the login process fails, preventing access to the system. This issue is critical as it affects all users and disrupts daily operations. Details Provided: Users are unable to log into the Oracle site despite entering valid …
Issue Description: The profile page is expected to update with the new profile picture when a user uploads an image. However, the profile picture does not change, and the previous image remains displayed. This issue affects user experience and needs to be resolved promptly. Details Provided: The profile page does not update with the new …
Issue Description: Users are unable to create a ticketing platform within the application. This functionality is essential for tracking and managing issues, and its absence is impacting our workflow significantly. Details Provided: Users are unable to create a ticketing platform within the application. This functionality is essential for tracking and managing issues. The absence of …
Issue Description: Users are experiencing issues when trying to create a new ticket in the support system. Upon clicking the ‘Submit’ button, the system does not respond, and the ticket is not created. This issue is preventing users from reporting critical problems and needs to be resolved urgently. Details Provided: Users are unable to create …
Resolving Ticket Creation Issue in Support System Read More »
Issue Description: Upon navigating to the new homepage, the profile name, which is expected to be displayed prominently, is missing. This issue affects user identification and personalization features on the homepage. Details Provided: The profile name is not displayed on the new homepage. This issue affects user identification and personalization features. The problem occurs upon …
Issue Description: When clicking on the homepage, the profile screen with the profile name is not visible. This issue is preventing users from accessing their profile information directly from the homepage, which is essential for user navigation and experience. Details Provided: Navigate to the homepage. Click on the homepage button. Observe the screen for the …
Issue Description: When creating a ticket in the ticketing platform, users are unable to click on the ‘Benefits’ section. This issue prevents users from accessing necessary benefits information and requires prompt resolution. Details Provided: Users are unable to click on the ‘Benefits’ section when creating a new ticket. The issue is preventing access to necessary …
Resolving Inaccessibility of ‘Benefits’ Section in Ticketing Platform Read More »
Issue Description: The article generation feature is not displaying any content when the ‘Play’ button is clicked. This issue is preventing users from generating and viewing articles, which is critical for content creation and review processes. Details Provided: The article generation feature is not displaying any content when the ‘Play’ button is clicked. This issue …
Resolving Article Generation Feature Not Displaying Content Read More »
Issue Description: The Network tab in the Oracle instance is not functioning as expected. Users are unable to access any network-related information or perform any network-related operations. This issue is critical as it hampers the ability to monitor and manage network configurations effectively. Details Provided: Users are unable to access any network-related information or perform …
Resolving Network Tab Functionality Issue in Oracle Instance Read More »