Issue Description: Users are experiencing issues when trying to create a new ticket in the support system. Upon clicking the ‘Submit’ button, the system does not respond, and the ticket is not created. This issue is preventing users from reporting critical problems and needs to be resolved urgently. Details Provided: Users are unable to create …
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Issue Description: Upon navigating to the new homepage, the profile name, which is expected to be displayed prominently, is missing. This issue affects user identification and personalization features on the homepage. Details Provided: The profile name is not displayed on the new homepage. This issue affects user identification and personalization features. The problem occurs upon …
Issue Description: When clicking on the homepage, the profile screen with the profile name is not visible. This issue is preventing users from accessing their profile information directly from the homepage, which is essential for user navigation and experience. Details Provided: Navigate to the homepage. Click on the homepage button. Observe the screen for the …
Issue Description: When creating a ticket in the ticketing platform, users are unable to click on the ‘Benefits’ section. This issue prevents users from accessing necessary benefits information and requires prompt resolution. Details Provided: Users are unable to click on the ‘Benefits’ section when creating a new ticket. The issue is preventing access to necessary …
Resolving Inaccessibility of ‘Benefits’ Section in Ticketing Platform Read More »
Issue Description: The article generation feature is not displaying any content when the ‘Play’ button is clicked. This issue is preventing users from generating and viewing articles, which is critical for content creation and review processes. Details Provided: The article generation feature is not displaying any content when the ‘Play’ button is clicked. This issue …
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Issue Description: The Network tab in the Oracle instance is not functioning as expected. Users are unable to access any network-related information or perform any network-related operations. This issue is critical as it hampers the ability to monitor and manage network configurations effectively. Details Provided: Users are unable to access any network-related information or perform …
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Issue Description: A user reported that they are unable to continue working in a specific section of the application. The issue occurs without any error messages or warnings, making it difficult to identify the root cause. Immediate attention is required to resolve this issue as it impacts the user’s productivity. Details Provided: The user is …
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Issue Description: A user is experiencing issues with testing attachments and skipping attachments in the system. Details Provided: The user is testing the functionality of attaching files and skipping the attachment process. The user has commented on the issue multiple times with timestamps. Resolution Steps: Verify the attachment functionality.: Ensure that the system allows for …
Issue Description: A manager is unable to view the holiday calendars of his direct reports in Oracle’s ‘Team Schedule’. Instead, he sees the schedules of colleagues who report to the same manager. Details Provided: The manager is seeing the schedules of colleagues reporting to the same supervisor instead of their direct reports. Direct reports are …
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Issue Description: Users are unable to access the Recon tools on the site. This functionality is essential for reconciling financial data and its inaccessibility is causing significant disruption to operations. Steps to Reproduce: Navigate to the site. Attempt to open the Recon tools from the menu. Observe the behavior. Expected Behavior: The Recon tools should …