Cancel An Offer Letter Navigation: My Client Groups>Hiring>Click Offers>Select Candidate>Actions>Cancel Offer>Enter Details>Submit From the home screen, click My Client Groups Click Hiring Click Offers Search for the Offer using the applicable filters and entering the Candidate Name Click Actions Enter the Cancel Job Offer details Click Submit
Issue Description: After the Redwood update, users are unable to create new jobs as the ‘Add’ button is grayed out. This issue persists despite having the necessary roles that were functional prior to the update. Immediate assistance is required to resolve this problem. Details Provided: Users are unable to create new jobs. The ‘Add’ button …
Add Button Grayed Out When Creating New Job After Redwood Update Read More »
Issue Description: The user is experiencing issues while performing open enrollment. Specifically, the user is unable to add a dependent and the flexible spending account plan is not visible. The deadline for enrollment is this weekend, and the user needs to complete the process as soon as possible. Immediate assistance is required to resolve these …
Issue Description: Users are experiencing difficulties when attempting to create a new payroll element and set the correct frequency. This issue prevents the proper setup of payroll elements, which is essential for accurate payroll processing. Details Provided: Users are unable to set the correct frequency for the new payroll element, leading to incorrect payroll setups. …
Unable to Create New Payroll Element with Correct Frequency Read More »
Issue Description: An employee who was previously marked for termination needs to be retained as per management’s decision. The termination process has already been initiated, and there is an urgent need to reverse this termination in the Workday HR system. Details Provided: Resolution Steps: Cancel the termination if the effective date has not passed.: [“Navigate …
How to Reverse Employee Termination in Workday HR System Read More »
Issue Description: When attempting to create a new job in Oracle Cloud, the ‘Edit’ button is grayed out and unclickable. The IT team has confirmed that there are no role or permission issues. This problem is preventing the creation of new jobs and needs to be resolved promptly. Details Provided: The ‘Edit’ button is grayed …
Edit Button Grayed Out When Creating a New Job in Oracle Cloud Read More »
Issue Description: An employee wishes to allocate 45% of their state tax to California and 55% to Florida, which does not have a state tax. The current system does not support this allocation method, causing issues with tax compliance and employee payroll processing. Steps to Reproduce: Navigate to the Oracle Cloud payroll module. Select the employee’s …
Incorrect State Tax Allocation for Employee in Oracle PeopleSoft Read More »
Issue Description: Since the recent Redwood update, the add button is no longer visible on the job screen within the workforce structures module. This issue prevents the creation of new jobs, which is critical for processing new hires and allowing them to access the system. Details Provided: Log into the system. Navigate to the workforce …
Add Button Missing on Job Screen After Redwood Update Read More »
Issue Description: During the open enrollment process, the FSA (Flexible Spending Account) plan is not appearing in the list of selectable plans. The user can see other plans such as medical, dental, and vision, but the FSA plan is missing. This issue is critical as the deadline for open enrollment is tomorrow. Details Provided: Navigate …
Issue Description: The user is unable to see the FSA plan option during the open enrollment process. They can only see options for medical, vision, and dental plans. The deadline for enrollment is tomorrow, and immediate assistance is required. Steps to Reproduce: Navigate to the open enrollment section in the benefits portal. Attempt to enroll …