Issue Description: Users are unable to access the benefits administrative page within the Oracle Cloud GL module. This page is essential for managing and reviewing employee benefits, and its inaccessibility is impacting our HR operations. Details Provided: Users are unable to access the benefits administrative page within the Oracle Cloud GL module. This page is …
Issue Description: Users are experiencing an issue where they are unable to create new tickets using the Salvia AI browser plugin. This functionality is critical for tracking and managing issues effectively. Immediate resolution is required to ensure smooth operations. Details Provided: Open the Salvia AI browser plugin. Navigate to the ‘New Ticket’ section. Attempt to …
Servicenow UNABLE to Create New Ticket in Salvia AI Browser Plugin Read More »
Issue Description: Users are unable to open the home page in the Oracle instance. This issue is preventing access to all modules and functionalities within the Oracle system, which is critical for daily operations. Details Provided: Users are unable to open the home page in the Oracle instance. This issue is preventing access to all …
Issue Description: Users are experiencing issues logging into the Oracle instance and accessing the benefits administration scheme. This is preventing them from performing necessary administrative tasks related to employee benefits. Details Provided: Users are unable to log into the Oracle instance. Users cannot access the benefits administration scheme. The issue prevents performing necessary administrative tasks …
Unable to Log into Oracle Instance and View Benefits Administration Scheme Read More »
Issue Description: Users are experiencing issues when trying to access Oracle Incisions to view employee benefits within the benefits administration module. This is preventing them from managing and reviewing employee benefits effectively. Immediate resolution is required to ensure smooth operations. Details Provided: Users are unable to open Oracle Incisions and view employee benefits within the …
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Issue Description: Users are experiencing issues when attempting to create a new ticket in the Ticket Creation Platform. The system fails to process the request and does not generate a new ticket. This issue is critical as it hinders the ability to track and manage incidents effectively. Details Provided: Navigate to the Ticket Creation Platform. …
Unable to Create Ticket in the Ticket Creation Platform Read More »
Issue Description: Users are experiencing issues logging into the Oracle instance and accessing the benefits screen. This problem is preventing users from performing essential tasks related to benefits management and needs to be resolved promptly. Details Provided: Users are unable to log into the Oracle instance. Users cannot access the benefits screen. Resolution Steps: Verify …
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Issue Description: The Network tab in the Oracle instance is not functioning as expected. Users are unable to access any network-related information or perform any network-related operations. This issue is critical as it hampers the ability to monitor and manage network configurations effectively. Details Provided: Users are unable to access any network-related information or perform …
Resolving Network Tab Functionality Issue in Oracle Instance Read More »
Issue Description: A user reported that they are unable to continue working in a specific section of the application. The issue occurs without any error messages or warnings, making it difficult to identify the root cause. Immediate attention is required to resolve this issue as it impacts the user’s productivity. Details Provided: The user is …
User Unable to Continue Work in Specific Section Read More »
Issue Description: A user is experiencing issues with testing attachments and skipping attachments in the system. Details Provided: The user is testing the functionality of attaching files and skipping the attachment process. The user has commented on the issue multiple times with timestamps. Resolution Steps: Verify the attachment functionality.: Ensure that the system allows for …