Fundamental organization
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Customer Test Category (CTC)
Ticket Creation Failure on Platform
Overview: This article addresses the issue where users are unable to create new tickets on the platform. It provides a step-by-step guide to resolve the problem. Applicability: Use this procedure when: Users are experiencing issues with creating new tickets on the platform. This is critical for reporting problems and seeking support. Prerequisites: Ensure you have …
Unable to Reverse Employee Termination in Workday HR System
Overview: This article provides steps to resolve the issue where users are unable to reverse the termination of an employee in the Workday HR System. Applicability: Use this procedure when: Users need to reverse the termination of an employee to correct termination errors and ensure accurate employee records. Prerequisites: User should have access to the …
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Unable to Log into Oracle Site
Issue Description: Users are experiencing issues when attempting to log into the Oracle site. Despite entering the correct credentials, the login process fails, preventing access to the system. This issue is critical as it affects all users and disrupts daily operations. Details Provided: Users are unable to log into the Oracle site despite entering valid …
Profile Page Not Updating with Profile Picture
Issue Description: The profile page is expected to update with the new profile picture when a user uploads an image. However, the profile picture does not change, and the previous image remains displayed. This issue affects user experience and needs to be resolved promptly. Details Provided: The profile page does not update with the new …
Resolving Ticketing Platform Creation Issue
Issue Description: Users are unable to create a ticketing platform within the application. This functionality is essential for tracking and managing issues, and its absence is impacting our workflow significantly. Details Provided: Users are unable to create a ticketing platform within the application. This functionality is essential for tracking and managing issues. The absence of …
Error Creating New Tickets in Ticketing System
Issue Description: Users are unable to create new tickets in the ticketing system. When attempting to submit a new ticket, the system throws an error message stating ‘Unable to process your request at this time.’ This issue is preventing users from logging critical issues and requires immediate resolution. Details Provided: Users are unable to create …
Resolving Ticket Creation Issue in Support System
Issue Description: Users are experiencing issues when trying to create a new ticket in the support system. Upon clicking the ‘Submit’ button, the system does not respond, and the ticket is not created. This issue is preventing users from reporting critical problems and needs to be resolved urgently. Details Provided: Users are unable to create …
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Resolving Profile Name Missing on New Homepage
Issue Description: Upon navigating to the new homepage, the profile name, which is expected to be displayed prominently, is missing. This issue affects user identification and personalization features on the homepage. Details Provided: The profile name is not displayed on the new homepage. This issue affects user identification and personalization features. The problem occurs upon …
Profile Screen Not Visible on Homepage Click
Issue Description: When clicking on the homepage, the profile screen with the profile name is not visible. This issue is preventing users from accessing their profile information directly from the homepage, which is essential for user navigation and experience. Details Provided: Navigate to the homepage. Click on the homepage button. Observe the screen for the …